At EXTR Designs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or interact with our services.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Phone number
Email address
Location or project address
Information about your pergola requirements
Type of pergola or outdoor structure you are interested in
Project requirements and preferences
Any other information you provide through enquiry forms, calls, emails, or other communication channels

We may also automatically collect certain non-personal information when you visit our website, such as:

IP address
Browser and device information
Pages visited
Website usage and interaction data
Date and time of your visit
Referral source
2. How We Use Your Information

We may use the information collected to:

Respond to your enquiries and requests
Provide information about our pergola and outdoor design services
Prepare quotations and project proposals
Understand your project requirements
Schedule consultations or site visits
Communicate with you regarding your enquiry
Improve our website, products, and services
Provide customer support
Send relevant updates, offers, or promotional communications where permitted
Prevent fraud, misuse, or unauthorized activity
3. Lead Generation and Advertising

We may receive enquiries through online advertising platforms, including Google Ads, social media platforms, and other digital marketing channels.

If you submit your details through an advertisement or lead form, we may use the information provided to contact you regarding your enquiry and the services you have shown interest in.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve our marketing and website performance.

These technologies may help us:

Understand website traffic
Measure advertising performance
Improve user experience
Track conversions and enquiries
Deliver relevant advertising

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share your information with trusted service providers or business partners when necessary to operate our business and provide services to you.

This may include providers involved in:

Website hosting
Analytics
Advertising and marketing
Customer communication
Lead management
IT and technical services

We only share information where reasonably necessary for legitimate business purposes or where required by law.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to the information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where applicable
Withdraw consent for certain communications
Ask questions about how your information is being used

To exercise any applicable rights or raise a privacy-related concern, you can contact us using the details provided below.

10. Marketing Communications

If you have provided your contact details to us, we may contact you regarding your enquiry, quotation, services, or other relevant business communications.

Where required, you may opt out of promotional communications by contacting us or using the unsubscribe option provided in the communication.

11. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

EXTR Designs
Website: extrdesigns.com
Email: extrdesigns@gmail.com
Phone: +91 90199 32411
Address: 1st Floor, 27, 4th Cross Rd, above KK Indane Enterprises, Halasuru, Cambridge Layout, Halasuru, Bengaluru, Karnataka 560008